Customization Service
After-Sales Service
We are committed to providing comprehensive after-sales service to ensure the safety and satisfaction of your transactions.
24-Hour Customer Service: Our customer service team is available to answer your questions and provide necessary support. Product Return and Exchange Guarantee: For any product damage or quality issues caused during transportation, we offer return or exchange services. Customers need to contact us within 48 hours of receipt and provide necessary damage proof.
Long-Term Technical Support: For specific products, we provide long-term technical support and maintenance services to ensure continuous performance. Regular Follow-Up: We regularly follow up with customers to collect feedback and continuously improve our products and services.
Payment Methods
We support various payment methods, including but not limited to Telegraphic Transfer (T/T), PayPal, Western Union, and other major online payment platforms, to meet the needs of customers from different countries and regions.
Multiple Payment Options: To suit different business needs and preferences. Secure Payment Gateway: To protect financial transactions. Flexible Payment Terms: To support our partners' cash flow needs.
Shipping Services
We provide global logistics network coverage to ensure efficient shipping services.
Global Logistics Network Coverage: Our logistics network covers ASEAN countries, European countries, Latin American regions, and other countries and regions worldwide. Diversified Transportation Methods: We offer various transportation methods, including multimodal transport, cross-border rail transport, and more. Cargo Tracking and Visualization: Customers can track the status and location of their cargo in real-time via an online platform or mobile app, optimizing cargo management and decision-making processes.
Double Clearance and Door-to-Door Service: We provide integrated customs clearance and tax services to expedite the clearance process and reduce additional costs. Door-to-door service simplifies the logistics process from origin to destination. Efficient Emergency Handling and Safety Standards: We develop emergency plans to ensure quick and effective responses to unforeseen events. We prioritize alternative transport arrangements in case of force majeure, implement strict safety measures, and conduct risk assessments and safety inspections to meet the highest safety standards.
Gloria gloria@newimagegifts.com
Ningbo New Image Gifts Trade Co., Ltd. boasts over a decade of expertise in crafting and curating home decor products, making it a trusted name in the industry.
